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MSSP, MDR Joanna Woon SC. MSSP, MDR Joanna Woon SC.

MSSP Case Study: Manufacturing Firm Secures OT with 24/7 Endpoint MDR

This MSSP case study details a 24/7 Managed Detection and Response (MDR) service for a heavy industry manufacturing client. The service addresses the critical intersection of IT and Operational Technology (OT) security by managing a high-risk fleet of endpoints, including legacy systems. Key challenges included a 35-40% "ghost fleet" of offline devices and high-volume alert fatigue. The SOC successfully quarantined targeted Trojans and backdoors, providing business intelligence on the IT/OT risk profile.

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MSSP Joanna Woon SC. MSSP Joanna Woon SC.

MSSP Case Study: Education Institute Secures Campus with 24/7 SOC Service

This MSSP case study details how a 24/7 SOC service provided managed detection and response for an international education institute. The service involved 24/7 SIEM monitoring to triage high-volume alerts, moving the client from a reactive to a proactive security posture. The SOC successfully identified and escalated actionable, non-critical anomalies like dormant account access and unusual login failures, while reporting zero critical incidents.

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