MSSP Case Study : How A Multinational Enterprise Achieved 96% Threat Prevention With 24/7 SOC Monitoring
About the Customer
The client is a multinational chemicals enterprise with operations across Southeast Asia. Their complex digital infrastructure supports critical manufacturing processes, supply chain management, and global business operations. With an expanding attack surface and increasingly sophisticated threat landscape, maintaining continuous security visibility became essential for protecting both operational technology and business-critical data.
| Industry | Chemicals Manufacturing |
|---|---|
| Challenge | Managing complex threat landscape with limited internal SOC capabilities and expanding digital footprint |
| Solutions Used | AKATI Sekurity MSSP with 24/7 SOC, ML-powered threat detection, Office 365 security integration |
The Challenge
The client's security team faced mounting pressure to protect an increasingly complex digital environment while maintaining operational efficiency. The key drivers for partnering with a managed security service provider were:
Limited internal SOC capability to provide 24/7 monitoring across their global operations and diverse technology stack
Sophisticated threat landscape requiring advanced detection capabilities beyond traditional signature-based approaches
Cloud transformation with Office 365 adoption creating new visibility gaps and security blind spots
Operational continuity concerns where security incidents could directly impact manufacturing processes and supply chain operations
Resource constraints preventing the hiring and retention of specialized security analysts
The AKATI Sekurity Solution
To provide comprehensive threat visibility and establish proactive security operations, the client partnered with AKATI Sekurity to deploy a fully managed SOC service. The engagement delivered continuous monitoring, intelligent threat detection, and rapid incident response capabilities.
24/7 SOC Operations & Intelligence
The MSSP deployment immediately established round-the-clock security monitoring with expert analyst oversight. By implementing 210 machine learning models for behavioral analysis, the service provided deep visibility into network anomalies and emerging threats.
Key Results:
24/7 continuous monitoring with expert SOC analyst coverage across all time zones
210 ML models deployed for intelligent threat detection and behavioral analysis
96% threat prevention rate with 1,538 of 1,603 incidents classified as successfully blocked threats
Consistent service delivery with 28 weekly meetings and reports maintaining strategic alignment
Advanced Threat Detection & Response
The MSSP service systematically monitored across the entire digital landscape, with particular focus on external threats and unauthorized access attempts. The ML-powered approach enabled detection of subtle anomalies that traditional tools might miss.
Methodology
| Phase | Activity |
|---|---|
| Deployment | Click to view details |
| Integrated monitoring across network infrastructure and Office 365 environment | |
| Baseline | Click to view details |
| Established normal behavior patterns using 210 ML models for comprehensive coverage | |
| Optimization | Click to view details |
| Implemented multi-layer fine-tuning to reduce false positives and improve accuracy | |
| Expansion | Click to view details |
| Extended monitoring scope to include Office 365 audit logs and DLP capabilities | |
| Stabilization | Click to view details |
| Achieved consistent threat detection with decreasing escalation trend over time | |
Results Achieved
| Category | Improvement |
|---|---|
| Threat Prevention Rate | 96% |
| Security Incidents Managed | 1,603 incidents over 15 months |
| Alert Escalation Trend | ↓ 64% reduction (from 4,242 to 1,603) |
| Office 365 Security Coverage | 100% visibility established |
| SOC Service Availability | 24/7/365 with zero downtime |
Proactive Threat Prevention: The service successfully prevented 96% of detected threats from impacting business operations, with only 4% requiring escalation as legitimate security concerns.
Operational Excellence: Maintained consistent service delivery with 28 weekly SOC meetings, 38 security advisories, and comprehensive monthly reporting throughout the engagement period.
Continuous Improvement: Demonstrated measurable improvement in alert quality through systematic fine-tuning, achieving a 64% reduction in escalated incidents while maintaining comprehensive coverage.
Extended Visibility: Successfully integrated Office 365 security monitoring, providing complete visibility across cloud and on-premises environments with specialized detection for phishing, data loss prevention, and suspicious user behavior.
Threat Intelligence
The most frequent security events handled included:
External User Login Failure Anomalies (34.6% of incidents)
Bad Source Reputation Blocks (30.6% of incidents)
External Firewall Denials (12.4% of incidents)
Advanced persistent threats including C&C communications and exploit attempts
Conclusion
Continuous security monitoring transformed the client's security posture from reactive incident response to proactive threat prevention. AKATI Sekurity's MSSP service not only provided immediate threat protection but also established a scalable foundation for security operations as the organization continues its digital transformation journey.
The comprehensive approach combining expert analysts, advanced ML detection, and integrated reporting delivered measurable risk reduction while enabling the client's internal team to focus on strategic security initiatives rather than day-to-day monitoring operations.
